Privacy Policy

Thames Valley Snow (1001712569 Ontario Ltd.) provides snow removal, ice control and exterior services in London, Ontario. We collect only the personal information we need to quote, schedule, deliver and bill our services, and we handle it in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect: your name, service address, phone number and email; details about your property that affect the work (driveway size, walkways, steps, access notes); timestamped photos of the areas we service; and payment and invoice records. If you use our website form, we receive what you type into it.
Why we collect it: to prepare quotes, plan our routes, carry out and document each visit, send invoices and receipts, answer your questions, and meet our insurance, tax and legal obligations.
Photos: we photograph serviced areas before and after visits as a record of the work. Photos are taken of the work area, not of people. We may use photos of completed work on our website and social media without your name or address; tell us in writing if you'd rather we didn't.
Who we share it with: we do not sell or rent your information. We share it only when needed to provide the service or meet legal duties: our crew and any subcontractor assigned to your property, our insurer or broker if there is a claim, our accountant, and our email, scheduling and payment providers. We may also disclose information if the law requires it.
How long we keep it: client and invoice records are kept for at least seven years for tax purposes. Quote requests that don't become clients are deleted after two years.
How we protect it: records are kept in password-protected business accounts and devices, and access is limited to people who need it to do the work.
Your choices: you can ask to see the personal information we hold about you, correct it, or ask us to stop marketing to you at any time. Email sales@thamesvalleysnow.ca or call (548) 888-8702 and we'll respond within 30 days.
Website: our website is hosted by GoDaddy, which may use cookies and basic analytics to keep the site working and measure visits. You can block cookies in your browser settings.
Questions: Thames Valley Snow, London, Ontario. sales@thamesvalleysnow.ca, (548) 888-8702. Last updated October 2026.